Refund Policy

This Refund Policy explains VirtualStudios' approach to refunds, credits, and billing adjustments for paid subscriptions and related services.

1. General Policy

Except where required by applicable law or expressly stated otherwise, payments for subscriptions are non-refundable after subscription benefits, generation credits, image generations, or other digital services have been provided.

Because VirtualStudios delivers digital services and consumable credits immediately upon purchase, we generally do not offer refunds for partially used billing periods.

2. Recurring Subscriptions

VirtualStudios operates on a recurring subscription model. When you purchase a subscription, you are charged at the beginning of each billing period (monthly or annually) until you cancel.

• Canceling stops future charges but does not automatically refund the current billing period.
• You retain access to your plan benefits and remaining credits until the end of the current paid period.

3. When Refunds May Be Issued

VirtualStudios may issue refunds, credits, or other adjustments at its discretion in cases involving:

• Technical failures: A confirmed system failure that prevented you from using the Services during the billing period.
• Duplicate charges: Accidental or erroneous duplicate billing.
• Billing errors: Incorrect amounts charged due to a platform or payment processor error.
• Other exceptional circumstances determined at VirtualStudios' discretion.

4. Requesting a Refund

To request a refund, contact us through our Contact page within 14 days of the charge in question. Please include:

• Your account email.
• The date and amount of the charge.
• A brief description of the issue.

We will review your request and respond within a reasonable timeframe.

5. Credit Expiration

Unused generation credits may expire at the end of your billing period unless your plan specifically states otherwise. Expired credits are not refundable.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks may result in account suspension while the dispute is reviewed.

7. Statutory Rights

Some jurisdictions provide consumers with statutory rights that cannot be waived by this policy. Nothing in this Refund Policy limits any statutory rights you may have under applicable law.

8. Contact Us

If you have questions about refunds or billing, please contact us through our Contact page.